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Design Geeks Support
Get your questions answered quickly. How can we help?
About Our Services
Help Finding the Right Service
Can I speak with someone before I purchase?
Do I have to use a credit card?
Who are the "geeks"?
What if I can't find the service I need?
I have a really short deadline. Can this be completed in time?
I don't need a design... but I would like help marketing.
Understanding our Services
Is this a one-time purchase or a subscription?
Do monthly subscriptions auto renew?
Using a service for your own clients
I just bought my first service. Now what?
Can I be a geek?
I still have some more questions.
I Purchased a Service
Connecting with the Designer
What if I need to speak with my designer?
I'm having trouble connecting with my geek.
The onboarding worksheet wasn't detailed enough.
Throughout the Service
How do I know my design is being worked on?
My design is taking a little long...
Finishing a Service and Refunds
How can I stop my service?
Canceling a Subscription
Will my gig continue through the month if I cancel early?
Can I resume one of my canceled subscriptions?
How do I know when a one-time service is finished?
I need help.
Requesting a Refund
What if I forgot to cancel my subscription before it renewed?
What if I'm not happy with my design?